Contact us
Having a problem with Lapse Pal, or have an idea? Email us and we’ll help.
You can also tap Settings → Send feedback in the app.
Reminders
I’m not getting reminders
- Open Settings → Notifications → Lapse Pal on your iPhone or iPad and make sure Allow Notifications is on. If they’re off, Lapse Pal also shows a “Reminders are off” card on its home screen with a shortcut.
- If you use a Focus, allow Lapse Pal or turn on Time Sensitive Notifications for it. Last-day reminders are Time Sensitive.
- Open Lapse Pal once after changing the date or time on your device, so it can reschedule everything.
When do reminders arrive?
Each kind of deadline has its own timing. Returns and renewals get a reminder a week before, two days before and on the day. Trials get two days before, the day before and the morning of. Passports and IDs get three months, one month and a week of notice. Reminders arrive at 9:00 AM, or at a time you choose with Lapse Pal Pro (Settings → Remind me at).
Can I act on a reminder without opening the app?
Yes. Touch and hold a reminder (or swipe left and tap View) to see Mark as done and Remind me tomorrow.
Scanning receipts & screenshots
The store, total or date was read wrong
Everything Lapse Pal reads is shown on a form before it’s saved, so you can fix it. For the best results, scan on a flat, well-lit surface, and keep the whole receipt in the frame. Lapse Pal uses a “return by” date printed on the receipt when there is one. Otherwise it uses the store’s typical return window, which can vary by item or membership, so always check your receipt.
How do I add several at once?
- Photograph several receipts lying side by side, or scan a stack of receipts as a multi-page scan.
- Take a screenshot of your subscriptions list (on iPhone or iPad: Settings → [your name] → Subscriptions, or your bank’s recurring payments), then choose Add deadline → From photos or screenshots.
Lapse Pal shows everything it found so you can edit or untick items before adding them. Anything already on your list is left out automatically.
Are my receipts uploaded?
No. Text is read on your iPhone or iPad with Apple’s on-device text recognition. Nothing is sent to us or anyone else. See the Lapse Pal Privacy Policy.
Widgets
Lapse Pal has Home Screen widgets (small, medium and large) and Lock Screen widgets. Touch and hold your Home Screen or Lock Screen, tap Edit or Customize, then add Lapse Pal. Home Screen widgets are part of Lapse Pal Pro. If a widget looks out of date, open the app once to refresh it.
Lapse Pal Pro
What does Pro include?
Unlimited open deadlines (the free plan tracks up to 5 at a time), Home Screen widgets, and your choice of reminder time. Choose monthly, yearly (new subscribers may get a free trial) or a one-time lifetime purchase.
I bought Pro but it isn’t unlocked
Open Settings in Lapse Pal and tap Restore purchases. Make sure you’re signed in with the same Apple Account you used to buy Pro.
How do I cancel my subscription?
In Lapse Pal, open Settings → Manage subscription. Or on your iPhone or iPad, open Settings → [your name] → Subscriptions → Lapse Pal. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. If you started a free trial, Lapse Pal added a reminder for its last day to your list.
How do I get a refund?
Apple handles App Store payments and refunds. Request one at reportaproblem.apple.com.
Your data
- Where it’s stored: on your device only. There’s no account. Your deadlines are included in your device’s iCloud or computer backups, so restoring a backup to a new iPhone or iPad brings them along.
- Export: Settings → Export deadlines (CSV) saves a spreadsheet of everything you track.
- Delete: delete one deadline from its … menu, or everything with Settings → Erase all deadlines. Deleting the app also deletes its data.
Reporting a problem
If something isn’t working, email crumbstudios@proton.me and include:
- your iPhone or iPad model and iOS or iPadOS version (Settings → General → About);
- the Lapse Pal version (at the bottom of Lapse Pal’s Settings);
- what you did, what happened and what you expected; and
- a screenshot, if you can. Please hide anything private, such as card numbers on a receipt.
We will reply as soon as we can.